SHIPPING POLICY

Milena Shinozaki Store ships throughout Japan. Our goal is to prepare and ship every order with care and attention to ensure that your products arrive safely and in perfect condition.

1. PROCESSING TIME

Once your order and payment have been confirmed, your order will be prepared for shipment within 2 to 5 business days.

Orders paid by bank transfer will only be processed after payment has been confirmed.

Processing time does not include Sundays, national holidays, or any store closure periods announced in advance.

2. DELIVERY TIME

Delivery times vary depending on the destination and the shipping carrier responsible for the delivery.

Once your order has been shipped, you will receive tracking information, when available, so you can follow the delivery status.

Delivery times provided are estimates and may be affected by weather conditions, traffic, periods of high demand, holidays, natural disasters, or other circumstances beyond the control of Milena Shinozaki Store.

3. SHIPPING FEES

Shipping fees are calculated based on the products included in the order and the delivery region.

The applicable shipping fee will be displayed during checkout before the order is confirmed.

Free Shipping

Orders totaling ¥15,000 (including tax) or more qualify for free shipping.

Free shipping eligibility is determined based on the total value of the products after any applicable discounts or coupons have been applied.

4. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate delivery information, including:

• Full name;
• Postal code;
• Prefecture;
• City;
• District, street, and house number;
• Building and apartment name/number, when applicable;
• Contact phone number.

Before completing your order, we recommend carefully reviewing all delivery information.

If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to correct the information.

Once an order has been dispatched, we cannot guarantee that changes to the delivery address will be possible.

5. ORDERS RETURNED TO THE STORE

If an order is returned to Milena Shinozaki Store due to an incorrect or incomplete address, prolonged absence of the recipient, failure to collect the package within the period established by the carrier, or unjustified refusal of delivery, payment of a new shipping fee may be required before the order can be resent.

Any additional charges imposed by the carrier as a result of the return may also be the customer's responsibility when the return was not caused by an error on the part of Milena Shinozaki Store.

6. DELIVERY DELAYS

After the package has been handed over to the shipping carrier, delays may occur due to circumstances beyond the control of Milena Shinozaki Store.

If the tracking information shows an irregularity or your order significantly exceeds the estimated delivery time, please contact us so that we can assist you in checking the delivery status with the carrier.

7. PRODUCTS DAMAGED DURING SHIPPING

If your order arrives with severely damaged packaging or if any product has been damaged during transportation, please contact us within 7 days of receiving your order.

To assess the situation, we may request photographs of the packaging, shipping label, and the product received.

Please do not discard the packaging or products until our assessment has been completed.

8. INCORRECT OR MISSING ITEMS

If you receive a product different from the one you ordered or discover that an item is missing from your order, please contact us within 7 days of receiving your order.

Once the issue has been confirmed, Milena Shinozaki Store will provide an appropriate solution at no additional cost to the customer when the error is the responsibility of the store.

9. CASH ON DELIVERY (代金引換 / COD)

For orders placed using Cash on Delivery, a ¥1,280 COD fee will be charged in addition to the cost of the products and any applicable shipping fees.

Payment must be made directly to the shipping carrier when the order is delivered.

10. CUSTOMER SERVICE

If you have any questions regarding the shipment or delivery of your order, please contact us:

Milena Shinozaki Store
Email: suporte@milenashinozaki.com
Phone: 080-7852-2255

Customer Service Hours:
Wednesday to Sunday, 10:30 AM to 6:30 PM.