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Frequently Asked Questions

Where is the store located?

Our physical store is located in Nagoya – Aichi.
For the full address, opening hours, and directions, please visit the Physical Store page.

Are the products authentic?

Yes. We only work with 100% original products, carefully selected and sourced from reliable suppliers.

Do you ship all over Japan?

Yes. We deliver throughout Japan. There will be an additional cost only for remote islands such as Okinawa and Hokkaido.

What's the shipping time?

Delivery time varies by region, but generally occurs within 1 to 3 business days after payment confirmation.

How do I track my order?

After shipping, you will receive a tracking code to monitor your order's delivery.

What are your payment methods?

We accept payments via credit card, bank transfer (Furikomi), and also payment at the door.

What are the opening hours of the physical store?

Our physical store in Nagoya operates during the following hours:

🗓️ Wednesday to Sunday

⏰ 10:00 AM to 7:00 PM

🚫 Monday and Tuesday: closed